Do you want e-mail notifications when someone places an emergency call in Microsoft Teams? Do you want to dynamically send these e-mails automatically dependant on which office the user makes the emergency call from? I have just finished presenting at Commsverse 2024, where I launched an open source solution that you need to see! Built […]
What is Commsverse? Commsverse, is not your average conference. Being niche and small means that we can and do go above and beyond to ensure all your needs are taken care of. Commsverse is an experience for everyone and a place that Microsoft Teams enthusiasts can network with the entire community. At Commsverse, you will […]
What is Teams SIP Gateway? Teams SIP Gateway is Microsoft’s BYOD (that’s Bring Your Old Device… not Bring your own beer) offering. Consequently, enabling you to do more with less by repurposing some of your devices from your old phone system. For example, Skype for Business IP phones, Cisco IP phones with multiplatform firmware, Avaya […]
Dust off your analogue phones and connect them to Microsoft Teams! Through the power of Microsoft’s SIP Gateway, you can now connect your compatible Analogue Telephone Adapters (ATA) and devices to Microsoft Teams. Configure SIP Gateway Analogue today!
Unassigned numbers can potentially have a negative impact on an organisation’s reputation.
For example, when an employee leaves the organisation, their phone number is re-added to the pool of available numbers.
If a customer calls that number there is generally no way for them to know that the person has left the organisation or how they can reach someone else with regards to their query.
This could mean the loss of business. In Skype for Business server you have the ability to route unassigned numbers to an announcement, response group or user. This functionality is now available for Microsoft Teams in Public Preview.
Let’s take a look at how we set up unassigned number routing in Microsoft Teams.
A positive user experience is important to success of any service. For calling with Microsoft Teams, the quality of the calls is the perfect metric to measure this success. But there is a significant difference between actual call quality and the perception of poor quality.
On 30th April, Microsoft Teams PowerShell module 2.3.0 was released. As a result the Set-CSCallingLineIdentity command now allows the ability to create Caller Line Identities policies which utilise Direct Routing resource accounts. Check out the release notes for the updated version here. Before we can use the new module, we need to update it. Run […]
Microsoft Teams Phone and Rooms Expert
🧑💻 Cloud Solution Architect at Microsoft by day. 🎮 Xbox/PC gamer by night. ...but a bearded punk rocker... always 🤘
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