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Extending emergency call notifications with the Power Platform

Do you want e-mail notifications when someone places an emergency call in Microsoft Teams? Do you want to dynamically send these e-mails automatically dependant on which office the user makes the emergency call from?

I have just finished presenting at Commsverse 2024, where I launched an open source solution that you need to see!

Built on the Power Platform, this solution takes the default group chat notification and allows you to add e-mail to the mix… But! It’s not limited to e-mail. If Power Automate has a connector for it, you can use it! SMS via Azure Communication Services is another example of where these notifications can be extended further.

List of all Power Automate connectors | Microsoft Learn

Graphical user interface, text, application, email, Teams

Emergency call notifications in Teams are a feature that allows administrators and users to receive alerts when someone in their organisation makes an emergency call using Teams Phone System.

The notifications can help responders locate and assist the caller quickly and efficiently. Currently, this is limited to notifying a group of people in a group chat.

Maybe you want to notify a security desk, who don’t have Teams or send an SMS to a Health and Safety Manager to keep them informed.

All you need to get started are:

  • Service Account with the an appropriate license for:
    • Power Automate
    • Microsoft Teams
    • Microsoft Exchange
    • SharePoint
  • A SharePoint list
  • Teams Telephony Administrator, Teams Communication Administrator or Teams Administrator role.
  • Emergency Calling Policy
  • Network topology configured in Microsoft Teams

Visit to get started today!

It’s something that many Microsoft customers have asked for on their journey to Microsoft Teams Phone, and now it can be a reality.