Unassigned numbers can potentially have a negative impact on an organisation’s reputation.
For example, when an employee leaves the organisation, their phone number is re-added to the pool of available numbers.
If a customer calls that number there is generally no way for them to know that the person has left the organisation or how they can reach someone else with regards to their query.
This could mean the loss of business. In Skype for Business server you have the ability to route unassigned numbers to an announcement, response group or user. This functionality is now available for Microsoft Teams in Public Preview.
Let’s take a look at how we set up unassigned number routing in Microsoft Teams.
